PayTrack

Credit Classes are used to group accounts that have the same credit and collections workflow. You may have one or dozens of credit classes depending on your needs. It is common for anytime collect cutomers to setup different credit classes for established accounts that differ from new accounts. Further down the line you can define the workflow for accounts based on their industry, products they buy, or vitually any other criteria.

Activities can occur automatically or they maybe created for credit users when conditions occur in the system. For example you may setup the system where all the customers that have invoices due in the next three days receive a friendly reminder e-mail automatically. You can then define the process that occurs as the invoice ages where a past due notice maybe sent the day the invoice is due, phone scheduled at 5 days and 15 days past due, and a collection letter sent at 30 days past due. The system can also close open actions if it is no longer required such as when a customer paument is recieved and they no longer have an open balance.

You can define the sequence of events that wil occur, if the event is sequential based on previous actions or stand-alone, how often the activity will be created ,and provide the description you want to the credit rep so they know what to do. You can also set the priority for the action so the credit user knows exactly what actions to work on first from their action list.

Actions may be defined where  the sytem uses a defined email or report letter template to generate a custom message to the customer. It may also be configured to attach PDF copies of invoices to the email for the action.

Actions may be defined with escaltions. For example, you may create a workflow activity that reassigns all invoice disputes to a particular user or you may want all invoices that are 30 days(or greater) past due and more than $10,000 reassigned to a credit manager. Escalations can be defined based on any account or invoice data in the system.